Frequently Asked Questions
Here you’ll find answers to the most frequently asked questions about SimplyCards: card creation, delivery times, credits, account and customer support.
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SimplyCards postcards - creation and postal sending
Appearance of the cards and formats
What will the postcards I send look like?
Before confirming your order, the app shows you exactly how the front and back of your postcard will be printed. Staying true to the spirit of traditional postcards, we have selected premium PEFC-certified cardstock (330 g/m²), in a 4.3" × 5.9" format for standard cards and 5.9" × 7.9" for XL cards. After printing, the front of the card is varnished to enhance the image quality and provide added protection.
What does a Duo card look like?
Before confirming your order, the app shows you a preview of all four sides exactly as they will be printed. The card is a square folded format (5.5" × 5.5") and is sent in a white envelope. For production, we use high-quality cardboard paper (280 g/m², PEFC certified).
Is my card sent in an envelope?
Standard and XL postcards are sent without an envelope.
Duo cards are sent in a nice white envelope.
Duo cards are sent in a nice white envelope.
Postal sending, delivery times and tracking
Where are the cards sent from?
Cards are printed and posted from France and Germany.
Is it possible to send cards anywhere in the world?
Yes, it’s possible — and with no additional cost!
Can I send a card from abroad?
Yes, you can create and send your cards from any country as long as you have an internet connection. Cards are always sent from Germany or France, and postage is already included in the price of your credits.
What is the delivery time for SimplyCards postcards?
We commit to printing and shipping your postcards the next working day after your order (Monday to Friday). You receive an email as soon as we hand your postcards to the postal services.
Postal delivery time is then added to this. Here are the usual (non-guaranteed) delivery times:
Europe: 2-6 working days USA – Canada: 5-12 working days Rest of the world: 1-4 weeks
Postal delivery time is then added to this. Here are the usual (non-guaranteed) delivery times:
Can I track the postal delivery of my card?
SimplyCards cards are sent via standard mail at a priority rate (without a tracking number). Real-time tracking of delivery is therefore not possible.
However, you can check your order history to confirm whether your card has been printed and handed over to the postal service. Indicative delivery times are listed above.
However, you can check your order history to confirm whether your card has been printed and handed over to the postal service. Indicative delivery times are listed above.
My recipient still hasn't received the card. Where is it?
Cards are handed over to the postal service, and sometimes delivery takes longer than expected. If the delivery time is much longer than stated above (e.g., more than 10 working days in Europe), go to your order history to check the status and request a free re-sending.
What happens if the recipient has moved or the address is incorrect?
Cards are sent via standard post. If the address is incomplete or incorrect, or if the recipient has moved, the postal service will not be able to deliver the card.
We are not always notified of non-delivery, so we cannot guarantee delivery when the address contains an error. We advise verifying the address before sending and, if an error is confirmed, sending a new card with the corrected address.
We are not always notified of non-delivery, so we cannot guarantee delivery when the address contains an error. We advise verifying the address before sending and, if an error is confirmed, sending a new card with the corrected address.
Creating and customising your cards
How do I compose my card?
Let us guide you… SimplyCards is very easy!
You can effortlessly:
Take a new photo or choose photos from your phone, as well as from Facebook, Instagram, and Dropbox.
Choose your layouts, text colours, card background colours, and even add text to your photos.
– Sign the card with your fingertip,
– Add smileys to brighten your cards,
– Choose and save postal addresses in your mobile address book,
– Search for a postcode or address complement,
– Reuse already-sent cards (photo, stamp photo, text, address) to create a new one more quickly,
– Prepare cards in advance by saving them in the My Drafts section. Very handy before going on holidays ;-)
...
You can effortlessly:
Take a new photo or choose photos from your phone, as well as from Facebook, Instagram, and Dropbox.
Choose your layouts, text colours, card background colours, and even add text to your photos.
– Sign the card with your fingertip,
– Add smileys to brighten your cards,
– Choose and save postal addresses in your mobile address book,
– Search for a postcode or address complement,
– Reuse already-sent cards (photo, stamp photo, text, address) to create a new one more quickly,
– Prepare cards in advance by saving them in the My Drafts section. Very handy before going on holidays ;-)
...
Can I crop or rotate a photo in my card?
Yes, after inserting a photo into the card, you can modify it by tapping on it and selecting “Edit photo”.
My photo looks blurry in the preview — will it really print blurry?
The preview displayed in the app is representative of the final printed result. If the photo looks blurry, pixelated or overly zoomed-in in the preview, the printed card may also appear blurry.
We recommend using a high-quality photo (sufficient resolution), avoiding excessive zooming, and checking the preview before confirming. If the preview doesn’t look right, feel free to choose another photo or crop it differently.
We recommend using a high-quality photo (sufficient resolution), avoiding excessive zooming, and checking the preview before confirming. If the preview doesn’t look right, feel free to choose another photo or crop it differently.
Can I use smileys or emoticons on my card?
Yes, you can use them in all text fields, even on the front!
Can I schedule the sending of a card?
Yes, when confirming the sending of your card, you can choose its sending date.
You can plan the sending up to one year in advance!
You can plan the sending up to one year in advance!
I want to prepare several cards without sending them. How?
You can save your in-progress creations from the Account / My drafts menu. To finalise these cards, simply pick them up later from your drafts.
How do I send an XL card?
Start by preparing your postcard in the app. The option to choose XL or standard format will appear at the time of sending.
Can I cancel or modify a card that has been sent?
A card that has already been sent cannot be modified. However, if it is still possible, you can cancel it from your order history. In this case, the credits will be refunded to your SimplyCards account, allowing you to send a corrected card.
Addresses and recipients
How do I manage my recipients’ addresses?
On your mobile, SimplyCards allows you to use the postal addresses stored in your phone’s contacts list. SimplyCards also lets you reuse the addresses of all the cards you have previously sent. This way, you always retrieve the exact phrasing of your recipient’s address.
I don’t know the spelling, structure, or postcode of the address...
Use the Search for address section on the recipient address entry page. This will most likely help you find the correct details.
Can I send a card to several recipients at once?
Cards are sent one by one, but after each sending, the app offers to keep the same card and enter a new address to send it to another recipient. It’s simple and fast — and you can make small changes to personalise each card and make it unique.
Each sending consumes the number of credits corresponding to the chosen format (standard, XL or Duo).
For very large mailings (professional campaigns, announcements, greetings, etc.), see the next question about bulk sending.
Each sending consumes the number of credits corresponding to the chosen format (standard, XL or Duo).
For very large mailings (professional campaigns, announcements, greetings, etc.), see the next question about bulk sending.
Is it possible to send a large number of cards to a list of recipients?
Yes, we offer a bulk-sending service for postcards or Duo cards. Contact us by email at support@simplycards.com to describe your project, and we will get back to you within 24 hours.
SimplyCards credits
How does the credit system work?
Once logged into your SimplyCards account, you can purchase credits (Menu / Manage credits).
1 purchased credit = 1 standard card sent.
2 credits = 1 XL card or 1 Duo card sent.
Your credit balance is deducted with each card sent.
One credit allows you to send a postcard anywhere in the world — from anywhere!
1 purchased credit = 1 standard card sent.
2 credits = 1 XL card or 1 Duo card sent.
Your credit balance is deducted with each card sent.
One credit allows you to send a postcard anywhere in the world — from anywhere!
How much does a card cost?
1 standard card = 1 credit
1 XL card = 2 credits
1 Duo card = 2 credits
The cost of a our credits include VAT and postage, whatever the destination.
Enjoy packs of credits at discount prices as well as a number of promo codes.
Pack prices in Euros (EUR) :
- 1 credit for 2,89€
- 5 credits for 13,95€
- 10 credits for 26,90€
- 20 credits for 51,80€
- 50 credits for 124,50€
- 75 credits for 171,75€
- 150 credits for 313,50€
Pack prices in US dollar (USD):
- 1 credit for $3.19
- 5 credits for $15.45
- 10 credits for $29.90
- 20 credits for $57.80
- 50 credits for $139.50
- 75 credits for $194.25
- 150 credits for $358.50
Pack prices in pounds sterling (GBP) :
- 1 credit for £2.69
- 5 credits for £12.95
- 10 credits for £24.90
- 20 credits for £47.80
- 50 credits for £114.50
- 75 credits for £156.75
- 150 credits for £283.50
Pack prices in Swiss francs (CHF) :
- 1 credit for CHF 2.99
- 5 credits for CHF 14.45
- 10 credits for CHF 27.90
- 20 credits for CHF 53.80
- 50 credits for CHF 129.50
- 75 credits for CHF 179.25
- 150 credits for CHF 328.50
1 XL card = 2 credits
1 Duo card = 2 credits
The cost of a our credits include VAT and postage, whatever the destination.
Enjoy packs of credits at discount prices as well as a number of promo codes.
Pack prices in Euros (EUR) :
- 1 credit for 2,89€
- 5 credits for 13,95€
- 10 credits for 26,90€
- 20 credits for 51,80€
- 50 credits for 124,50€
- 75 credits for 171,75€
- 150 credits for 313,50€
Pack prices in US dollar (USD):
- 1 credit for $3.19
- 5 credits for $15.45
- 10 credits for $29.90
- 20 credits for $57.80
- 50 credits for $139.50
- 75 credits for $194.25
- 150 credits for $358.50
Pack prices in pounds sterling (GBP) :
- 1 credit for £2.69
- 5 credits for £12.95
- 10 credits for £24.90
- 20 credits for £47.80
- 50 credits for £114.50
- 75 credits for £156.75
- 150 credits for £283.50
Pack prices in Swiss francs (CHF) :
- 1 credit for CHF 2.99
- 5 credits for CHF 14.45
- 10 credits for CHF 27.90
- 20 credits for CHF 53.80
- 50 credits for CHF 129.50
- 75 credits for CHF 179.25
- 150 credits for CHF 328.50
How can I pay for my credit purchases?
Credits are sold in EUR / GBP / USD / CHF. Payments are secure and can be made by bank card or PayPal.
Where can I find my invoice?
After each credit purchase, a detailed invoice is available from the app menu: Account / Order history / Credit purchases. You can enter your billing address and receive your invoice immediately by email.
How do I use a promo code?
Before selecting the credit pack you want to buy (Menu / Manage your credits), enter your promo code and click Add your promo code. If your code is still valid, the promotion will automatically be applied. Don’t forget that a promo code is only valid once.
Some promo codes require a minimum credit pack purchase or may only apply to a first purchase. Make sure you check the conditions of the promo code.
Some promo codes require a minimum credit pack purchase or may only apply to a first purchase. Make sure you check the conditions of the promo code.
How long are my credits valid?
All your credits are valid for 18 months after your last purchase. By making a new credit purchase, the validity of all your credits is automatically extended.
Can I refer friends?
Yes. SimplyCards offers a referral programme. You can refer up to 10 friends. Each friend will receive 2 free credits on their first purchase. You will also receive 2 free credits for each referral!
To refer someone, you must have purchased credits at least once. The referral code is only valid for your friend’s first purchase.
To refer, give your friend your referral code found in Menu / Referral. Once the friend uses your referral code, you will receive a promo code, available 48h later. Enter the code in the Buy credit page to obtain your 2 free credits.
To refer someone, you must have purchased credits at least once. The referral code is only valid for your friend’s first purchase.
To refer, give your friend your referral code found in Menu / Referral. Once the friend uses your referral code, you will receive a promo code, available 48h later. Enter the code in the Buy credit page to obtain your 2 free credits.
I want to gift credits to someone. Do you offer a gift card?
Yes, from the menu Account / Offer credits, you can easily create a gift code.
Choose the number of credits to gift, and they will be transferred into a gift code. You can then give this code to the person of your choice.
The gift code is valid for 1 year, and the gifted credits can then be used for 18 months, renewable.
Choose the number of credits to gift, and they will be transferred into a gift code. You can then give this code to the person of your choice.
The gift code is valid for 1 year, and the gifted credits can then be used for 18 months, renewable.
The SimplyCards account
How do I create my SimplyCards account?
Let us guide you. SimplyCards invites you to create your account by entering your email address. You will then be automatically logged in each time you launch the app or website. You will also receive an email summarising your login details — this can be useful if you want to use your SimplyCards account on other phones, tablets, or computers.
Can I use the same account on several phones and on the web?
Yes, you can log in with the same account on multiple smartphones, tablets, and on the web. This allows you to share credits and write cards together — two or more people at the same time! At home, enjoy the comfort of composing your card on the web from your PC or Mac. When travelling or on holiday, the mobile app goes everywhere with you :-)
I want to modify my account or password
Go to the Settings menu in the app. You can modify your email address and your password. This is useful if your email is incorrect and you are not receiving SimplyCards emails.
I've lost my password
On the login screen, click on Forgotten password. You can then enter the email address of your SimplyCards account and receive a new password. Not receiving the email? Check your SPAM or Junk folder.
Also make sure to respect capital letters when typing your password.
Also make sure to respect capital letters when typing your password.
I can't find my login details
There may be an error in the email address used when creating your account. Contact customer support by email and we will help you retrieve your account and correct your address.
I’m not receiving any emails from SimplyCards. Is this normal?
We send you a confirmation email after each purchase and each card sent. We also send an email when the postcard is handed to the postal service.
If you’re not receiving these emails, your email address may be incorrect — you can modify it in the Settings menu.
Also check that our emails aren't going into your SPAM or Junk folder.
If you’re not receiving these emails, your email address may be incorrect — you can modify it in the Settings menu.
Also check that our emails aren't going into your SPAM or Junk folder.
I want to delete my account. How?
From the menu Account / Settings, you can easily delete your account and all associated data.
We will be sad to see you leave!
We will be sad to see you leave!
How do I manage my newsletter subscriptions?
We send useful information and promotions about SimplyCards by email.
From the menu Account / Settings, you can easily subscribe or unsubscribe from newsletters.
An unsubscribe link is also included in every newsletter you receive.
From the menu Account / Settings, you can easily subscribe or unsubscribe from newsletters.
An unsubscribe link is also included in every newsletter you receive.
Customer support
I have a question or a problem — who can I contact?
You will find many answers on this page. If you have an issue related to a card (card to cancel, card not received by the recipient), go directly to the app menu Account / Order history.
For any other unanswered question, you can contact us by email at support@simplycards.com. SimplyCards support is here to help!
For any other unanswered question, you can contact us by email at support@simplycards.com. SimplyCards support is here to help!