Frequently Asked Questions - Postcards

What will the postcards that I send look like?
Before each shipment, we show you on the app exactly how the front and back of the postcard will be printed. In keeping with the spirit of postcards, we have selected premium cardstock in 11x15cm size to produce the standard size cards and 15x20cm for the XL size cards. After printing, the card is glazed to enhance the result of the images and to protect them.

How long does it take to receive SimplyCards postcards?
We are committed to printing and shipping your postcards within 24 working hours. You will receive an email when the postcard has been dispatched to the postal service. Delivery time is added to this. Here are the general delivery times:
Europe: 2-4 working days
USA – Canada – Australia: 4-12 working days
Rest of the world: 1-3 weeks

My recipient still hasn’t received their card. Where is it?
The cards are dispatched to the postal service to be shipped and sometimes the delivery time can be longer than the times stated. If the delivery time is significantly longer than that stated below (e.g. longer than 8 working days for Europe), please go to the order history.

Where are the postcards sent from?
The postcards are printed and posted from France. The entire SimplyCards service is carried out in France.

Is it possible to send cards all over the world?
Yes, it is possible and you can post them without additional costs!

How is my postcard made?
Let us take you through it... SimplyCards is very simple!
You can easily:
Take a new photo or choose your photos from your phone, as well as from your Facebook, Instagram and Dropbox accounts.
Choose your template, text and background colours for the postcard and even add text to your photos
- Sign your card with your fingertips,
- Add smileys to brighten up your cards,
- Choose and save your mailing addresses in the address book on your phone,
- Search for a post code or an additional address,
etc.

Can I edit a card that has been sent?
No, a postcard sent is no longer editable. However, if this is still possible, you can cancel it from your order history. In this case, the associated credits will be returned to your SimplyCards account.

Can I crop and rotate a photo on my postcard?
Yes, after you have inserted a photo on your card, you can edit it by clicking on it and choosing to ‘Edit the photo’.

Can I use smileys or emoticons on my postcard?
Yes, you can do this for all the text on your card, even on the front!

How can I manage my recipients’ addresses?
SimplyCards allows you to use the mailing addresses saved in the contacts list on your phone. How can I make a change to an address? Use the Contact app on your phone to do this.

I don’t know the spelling, structure or post code of the address...
Use the Help section on the entry page for recipients’ addresses. This will definitely help to answer your problems.

SimplyCards credit purchases

How does the credit system work?
Once logged in to your SimplyCards account, you can buy credits (Menu/manage credits).
1 standard card sent = 1 credit. Your credit balance is deducted each time you send a postcard.
Postcards can be sent worldwide from anywhere!

How much does a postcard cost?
The cost of a postcard depends on the number of credits you want to buy.
The cost of a single credit is €2.49 including VAT and postage, whatever the destination.
Enjoy packs of credits at discount prices (packs of 5, 10, 20, 50, 75 or 150 credits) as well as a number of promo codes.
E.g.:
Pack of 10 credits + promo code WELCOME = €1.83 for a standard postcard with a stamp!
Pack of 20 credits + promo code WELCOME = €1.59 for a standard postcard with a stamp!

How can I pay for my credit purchases?
Credits are sold in euros. All purchases are secured and can be done by credit card or Paypal.

How can I use a promo code?
Before selecting the pack of credits you want to buy (Menu / Manage credits), enter your promo code and click on ‘Add your promo code’. If your promo code is still valid, the promotion will be applied automatically. Don’t forget that a promo code is valid only once

How long are my credits valid for?
All your credits are valid for 18 months after your last purchase. Any new credit purchase(s) will extend the validity date of all your credits.

Is it possible to sponsor my friends?
Yes. You can sponsor up to 10 friends. Each friend will receive 2 free credits during their first purchase. You will receive 2 free credits for each sponsorship!
To be able to sponsor, you must have purchased credits at least once. For your sponsored friend, the sponsorship code is only valid for their first purchase.
To sponsor them, give them your sponsorship code which can be found in the menu tab/free credits. As soon as the sponsored friend has used your sponsorship code, you will receive a promo code which can be used 48 hours after. You will then only have to enter the promo code to get your 2 free credits.

Is it possible to have the same account on more than one device?
Yes, you can log in with the same account on the web and on several smartphones and tablets. This allows you to share credits and write cards to two or more people simultaneously!

SimplyCards account
How can I create a SimplyCards account?
Let us take you through it. The app prompts you to create your account by filling in your email address. You will therefore be logged in automatically each time you open the app. You will also receive an email summarising your log in details. This can be useful if you want to use your SimplyCards account on other phones or tablets.

I want to make a change to my account or password
Go to the app settings menu. You can then change your log in details and your password. This can be useful if your email address is invalid and you are not receiving any SimplyCards emails.

I’ve forgotten my password
On the log in screen, click on forgotten password. You can then enter the email address used for your SimplyCards account and receive a new password.

I can’t find my log in details
There may be an error in the email address used when creating your account. Contact customer support by email and we will help you to find your account and correct your address.

I’m not receiving any emails from SimplyCards. Is this normal?
We send you a confirmation email after each purchase and each time you send a card. In addition, we also send an email when the postcard has been dispatched to the postal service for delivery.
If you do not receive these emails, it may be because your email address is spelt incorrectly. You can change it directly in the Settings menu.
Also check that these emails are not sent to your SPAM folder in your mailbox.
Customer support

I have a question or a problem, who can I contact?
If your postcard has not been received or if you are not happy for any reason, we’ll resend your postcard for free or refund your money. SimplyCards support is there for your satisfaction! Contact us by email at support@simplycards.com